http://www.travelclaimsservices.com/Claims. Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. They will be able to give you guidance based upon your individual circumstances. Please note that this supersedes any country-specific advice (e.g. Single trips and annual multi-trips – Purchased from … If you buy a new policy it will include some cover for Coronavirus. The phone number is open 24 hours a day. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. It does not guarantee that your claim will be paid. I took a policy out in November 2019 and in feb enquired about needing to take out a replacement cruise later. … If you decide to travel against the FCDO’s advice, you will not be covered for, Our statement about gender pay gap equality, https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This continues to stand, however as of 4th July a number of countries are exempt from this advice. Our Budget level multi-trip travel insurance covers valuables up to £100; Silver policies cover £200, Gold £400, and a Black annual policy will insure £600 of your valuables. The phone number is open 24 hours a day. If they confirm they are unable to help and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please note that if an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. It would depend on whether the Coronavirus general exclusion was in place at the time you bought your policy. On 30th March, the Foreign, Commonwealth & Development Office (FCDO) advised British nationals against ‘all but essential international travel’ indefinitely. All premiums are inclusive of Insurance Premium Tax (IPT) at 12% Insurance2go is a trading name of Loyal Insurance Services Ltd. All InsureandGo Australia policies^ include a 14 day cooling off period. Their website can be accessed here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. *Subject to the policy you choose. Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. Medical expenses if you need treatment for Coronavirus while abroad, including up to £2,000 to cover additional accommodation costs if this treatment means you need to extend your trip. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. We use cookies to improve your experience of our website. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … The policy will only cover you for non-refundable expenses. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site)or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. You should contact your service providers in the first instance as they may be able to arrange a refund or rebooking. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA.. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia.. You can check the current FCDO advice here: . If you are unable to leave and you contract the virus, cover would be provided for medical expenses. They will be able to give you guidance based upon your individual circumstances. Although you were told when you purchased your policy that Coronavirus claims would not be covered, we will now consider claims for: Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. If an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. For trips booked before your renewal date: Your previous policy provided cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. You can see the latest advice here: . You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. If you’ll be taking away something a … The upgrade would constitute the purchase of a new policy, therefore you would have updated terms and conditions. Click here to book travel insurance online now. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. InsureandGo is a UK-based travel insurance company that provides coverage for travelers living in the UK, Ireland and Australia. No. You can see the latest advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … Unsure which level of cover you need? We might consider a claim for curtailment, depending on the individual circumstances and providing that at the time of booking the trip there was nothing to suggest that a claim would be necessary. You can compare each travel insurance option by … If the border closure means that you have to cut your holiday short, you may be able to claim depending on when you bought your policy: We would consider a claim for cutting short your trip unless at the time of booking there was something to suggest that a claim might be necessary. If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. Please note that this supersedes any country-specific advice (e.g. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … A travel insurance policy will only cover you for non-refundable expenses. You should contact your flight provider in the first instance, as they may be able to assist you. If you have to self-isolate while abroad, please contact our Medical Assistance team on +44 (0)207 748 0060. if the FCDO advise that trips to France are safe, this would not include cruises around France). If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … If you are unable to arrange and/or pay for an alternative flight, please contact our Medical Assistance team on +44 (0)207 748 0060. These factors include (but are not limited to) the need to … I STRONGLY advise that you dont bother wasting your time dealing with insure&go and … Please also email this address if you are unable to log into your policy or download a form. You should approach your tour operators or service providers in the first instance, as they may be able to arrange a refund or rebooking. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. **Applies to Gold and Platinum only, up to the amount specified, subject to the policy … Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. 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