You should contact your service providers in the first instance as they may be able to arrange a refund or rebooking. You can see the latest advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. The FCDO also currently advise against all cruise ship travel. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. Unsure which level of cover you need? Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. They will be able to give you guidance based upon your individual circumstances. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please note the below PDS’s are the … You should contact your service providers in the first instance as they may be able to assist with your travel plans. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. A travel insurance policy will only cover you for non-refundable expenses. You can check the current FCDO advice here: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. Single trips and annual multi-trips – Purchased from … Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.. You'll need to have a few supporting documents handy, starting with your policy … This will affect the level of Coronavirus cover on any trips booked prior to the renewal of your policy. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. In circumstances where you are provided with coupons or vouchers (by hotels/airlines/tour operators etc) for the purposes of re-booking trips at a later date, be aware that this constitutes a monetary refund. InsureandGo are travel insurance specialists – we’ve been looking after people’s holidays for over 20 years. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. This means that you would only be covered for: It is vitally important that you take care to declare all relevant medical conditions to us at the point of sale, to ensure that you have a policy which meets your particular demands and needs. If you have not had continuous cover, your renewal will be classed as a new purchase (see ‘I want to buy a new policy now’). You should approach your tour operators or service providers in the first instance, as they may be able to arrange a refund or rebooking. As you would expect cover is lower than the four policies you can purchase direct on the Insure and Go … The answers provided assume that where a policy has been renewed, there has been no break in cover (i.e. You can compare each travel insurance option by … Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. The excuses/ "policies" they kept coming back with was RIDICULOUS. In the unlikely event that the UK closes its borders while you’re abroad, you should contact your service providers in the first instance as they may be able to assist you. Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. if the FCDO advise that trips to France are safe, this would not include cruises around France). if the FCDO advise that trips to France are safe, this would not include cruises around France). The FCDO website is available here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. Please note that coupons or vouchers for future travel … I took a policy out in November 2019 and in feb enquired about needing to take out a replacement cruise later. If the border closure means that you have to cut your holiday short, you may be able to claim depending on when you bought your policy: We would consider a claim for cutting short your trip unless at the time of booking there was something to suggest that a claim might be necessary. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … Insure and Go Travel Insurance does provide cover for annual multi-trip policies for up to a age of 100 and will also cover you for evacuation and repatriation. You should approach the event organiser in the first instance, as they may be able to arrange a refund. The benefits payable under your travel insurance policy will only top up the amount payable under your Private Health Insurance policy up to the medical expenses limit in your travel insurance policy. Please also email this address if you are unable to log into your policy or download a form. They will be able to give you guidance based upon your individual circumstances. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. The phone number is open 24 hours a day. If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. Please also email this address if you are unable to log into your policy or download a form. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. If you are unable to leave and you contract the virus, cover would be provided for medical expenses. If they confirm they are unable to help and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. For trips booked before your renewal date: Your previous policy provided cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. If an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. These factors include (but are not limited to) the need to … As long as the FCDO were not advising against travel to your destination when you set off, you will be covered for medical expenses if you need treatment for Coronavirus while abroad, including up to £2,000 to cover additional accommodation costs if this treatment means you need to extend your trip. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below: Budget – Purchased from 23.59 11th March 2020, Silver and Gold – Purchased from 23.59 11th March 2020, Black – Purchased from 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased from 23.59 11th March 2020, Budget – Purchased before 23.59 11th March 2020, Silver and Gold – Purchased before 23.59 11th March 2020, Black – Purchased before 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased before 23.59 11th March 2020. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. If you are put into lockdown while abroad, contact our Medical Assistance team on +44 (0)207 748 0060. They will be able to give you guidance based upon your individual circumstances. Please also email this address if you are unable to log into your policy or download a form. We use cookies to improve your experience of our website. However, you may also contact our Medical Assistance team on +44 (0)207 748 0060 should you need to. 2020 Insure & Go Insurance Services Limited. Cancelling or cutting short your trip if you, a member of your family or travelling party, are medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional. Lodge your travel insurance claim. Please also email this address if you are unable to log into your policy or download a form. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. Insurance2go Business is the … You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. *Subject to the policy you choose. I STRONGLY advise that you dont bother wasting your time dealing with insure&go and … However, if the FCDO advise that you should return to the UK immediately, and you decide not to, you will not be covered for any Coronavirus-related claims that arise as a result of your decision to stay abroad (e.g. You should approach all service providers in the first instance, as they may be able to arrange a refund. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. You can check the current status here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This continues to stand, however as of 4th July a number of countries are exempt from this advice. They will be able to give you guidance based upon your individual circumstances. you had ‘continuous cover’) then trips booked before the renewal date would be covered for Coronavirus claims, regardless of when the trip is taken. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. Insure and Go Services. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. All InsureandGo Australia policies^ include a 14 day cooling off period. We would consider a claim for cancellation unless at the time of booking there was something to suggest that a claim might be necessary. Each year InsureandGo Ireland will write to you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy terms and conditions. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. Additionally, the FCDO currently advise against all cruise travel. What do Insure and Go Travel Insurance reviews by customer say? You should contact your flight provider in the first instance, as they may be able to assist you. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. It look nearly 6 months to finally get my refund. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. On 30th March, the Foreign, Commonwealth & Development Office (FCDO) advised British nationals against ‘all but essential international travel’ indefinitely. The policies are described as Insure and Go Light, and named Go Classic, Go Superior and Go Elite (Moneysupermarket) Economy, Economy plus and Premium (Comparethemarket). You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. If you purchased your policy before 31st January 2020 (4:00pm AEDT) and cannot travel to China while DFAT’s Smart Traveller website has a Level 4 (Do Not Travel) warning, we advise you to first contact … This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. All rights reserved, Our statement about gender pay gap equality. The policy will only cover you for non-refundable expenses. If you experience symptoms, you should contact our Medical Assistance team in the first instance on +44 (0)207 748 0060. If you are contractually obliged to pay the remaining sum of your trip, then we will take the date that you initially booked the trip as your ‘booking’ date. If you have to self-isolate while abroad, please contact our Medical Assistance team on +44 (0)207 748 0060. From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … If you choose to travel against the FCDO’s advice, you will not be covered for any subsequent claim. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. You can check the current status here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Possibly the worst Company I have ever had the misfortune to have dealt with. They will be able to give you guidance based upon your individual circumstances. Please note that references to Coronavirus includes COVID-19, SARS-COV-2 (Severe Acute Respiratory Syndrome Coronavirus), and any variation or mutation of these conditions. Please also email this address if you are unable to log into your policy or download a form. The upgrade would constitute the purchase of a new policy, therefore you would have updated terms and conditions. By using our site you agree to the use of them. As long as there was no break in cover between your old policy and the new one (i.e. Insure and Go Services - The Very Worst. Claims can also be made by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. The phone number is open 24 hours a day. in the event that you contract the virus, or experience further delays/cancellations during your trip home). If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site)or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. … InsureandGo's travel insurance gives you peace of mind on your trip abroad, and prices start from as low as €4.79. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. I phoned today and was told that they cannot offer me a travel policy … Their website can be accessed here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Although your policy wording excludes all Coronavirus claims, we will now consider claims for: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. Travel Insurance policy wordings. If they confirm they are unable to assist, and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please note that if an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. Policy will only cover you for non-refundable expenses 0 ) 207 748 0060 therefore would... 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