If your smartphone/tablet cannot communicate with the printer, check the following.. Check1 Check the power status of printer, network devices (e.g. Turn on the printer or devices.. - (If using wireless LAN connection) Signal strength is poor due to obstructions. This Shell Hardware Detection service is responsible for detecting … If you’re getting Cannot communicate with scanner message on your Canon device, the issue might be related to your drivers. Connect the Type-C side to the scanner. Cannot communicate with scanner for these reasons: - Scanner is turned off. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Low signal strength can cause communication issues. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. Click Select to the right and then click Download when it appears. Important. Disconnect and reconnect the scanner. If you're using the MX922 on a network, make sure that the printer shows that its connection is active. The printer is connected to your computer or network before you install the printer driver. The printer driver is installed before you complete a needed upgrade to the computer's operating system. But I just bought a new Canon Pixma MX892 that claims to scan wirelessly. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. If these drivers are not installed, they can be downloaded from our website. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Check the cause of your problem according to the connection method. If the scanner is not listed in the application, the driver is not installed properly. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. If not checked, select the box, then Apply. To do this, press and hold the Windows  key and type R. In the Run box that appears, type twain_32 and click OK. The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. Open the Printer properties screen in Windows. From the Printer properties window, select the Ports tab. Disconnect and reconnect the scanner. Select your Operating System if it is not automatically detected from the provided drop-down menu. *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Confirm that the Enable bidirectional support box is checked for the selected driver. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. To fix the problem, you might have to reinstall your Canon drivers. To remove your current printer, go to Control Panel > Programs and Features (or in Windows XP Add or Remove Programs). Also, Try to connect on a different USB Port on your system and check scanner connected or not. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. It cannot be used for other devices. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. Confirm that the Enable bidirectional support box is checked for the selected driver. Locate your Canon driver, right-click it and cho… Make sure that your scanner or … The following error screen is displayed when the scanner is not connected to the computer. You can do this from a Windows PC or a Mac. Follow the steps below to resolve the issue. ; The supplied USB cable is for the scanner only. Cannot Communicate with Printer over Wireless LAN Cannot … The printer driver, XPS printer driver, ScanGear (scanner driver), and fax driver will be deleted when you uninstall the MP drivers. I've printed wirelessly with no problems from the Canon printer. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. * If the scanner is connected via USB hub, connect the scanner to … (It is disconnected from LAN, if using on LAN.) If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. 1. Flat end (A): Connect (A) to the USB port on the computer. … Check the USB cable at ends. If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options. The scanner may not be recognized by the computer. If your computer connects to your network wirelessly, make sure that it's connected to the same network that the printer is connected to. The Canon Camera Connect app links your Canon camera to your Apple or Android device. If you're using the MX922 on a Windows PC, make sure that you have the scanner driver installed. If the power is already turned on, turn it off and on again. Cannot Communicate with Printer over Wireless LAN Cannot … 5. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. Scanner driver will be closed. Wait for the device operation to finish, then scan. It may be necessary to resolve wireless router problems (e.g. Open the Printer properties screen in Windows. 2. Restart Shell Hardware Detection. Learn which ports and programs are necessary for your computer and printer to communicate with each other. 2. - Scanner is disconnected. You can do that quickly by pressing Windows Key + I and choosing Device Managerfrom the list. Check the fields under the Port, Description, and Printer columns to confirm that the printer is set to the proper port. 4. You may need to scroll to see all the entries. Once in properties, select the “Compatibility” tab and check ‘Run this program as an administrator’. The MX920 series will appear in the twain_32 window. other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. The MX920 series.ds file is the USB scanner driver. Open Device Manager. For details, see Scanner Connection Method. Check the cause of your problem according to the connection method. This process is quite simple, and you can perform it by following these steps: 1. Making sure that they're not blocked by security or firewall programs will help enable your printing and scanning to work correctly. If the TWAIN driver is installed, you'll see two files for the MX922. 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